Frequently Asked Questions
Everything you need to know about our handcrafted glass ornaments.
How are Old World Christmas ornaments made?
Each ornament is meticulously hand-crafted using age-old traditions that originated in the 1800s. Our artisans mouth-blow molten glass into finely carved molds before hand-painting and glittering each piece.
What is your shipping policy for fragile items?
We take extreme care in packaging your keepsakes. Orders are typically processed within 2-3 business days and shipped via standard ground carriers with protective cushioning to ensure they arrive safely at your door.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and the weight of the order.
What is your return policy?
We want you to love your holiday decor. If you are not completely satisfied, you may return unused items in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
How should I store my glass ornaments?
To preserve their beauty, we recommend storing ornaments in a cool, dry place inside their original Old World Christmas boxes or a specialized ornament storage chest to prevent chipping or fading.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.